Terms of sale
The offer and sale of products on the website www.arredamentibertola.it are governed by these General Terms and Conditions of Sale. Before submitting a purchase order, the Customer is required to carefully read the following General Terms and Conditions of Sale; Submission of the purchase order implies full knowledge and acceptance of both the General Terms and Conditions of Sale and the information provided in the Order Form.
Once the online purchase procedure is complete, the Customer is required to print and retain the General Terms and Conditions of Sale and the Order Form.
Arredamenti Bertola di Bertola Gianfilippo (hereinafter “Arredamenti Bertola”), Tax ID BRTGFL43T08A365C, VAT No. 00492100169, with registered office in Boltiere (BG), Via Cardinale Gustavo Testa, 25, ZIP code 24040, registered in the Bergamo Business Register under No. 304763/96, is the owner of the website http://www.arredamentibertola.it
1. SUBJECT MATTER The General Terms and Conditions of Sale govern the sale of products made online via the e-commerce service on the website www.www.arredamentibertola.it
2. PARTIES The products are sold directly by Arredamenti Bertola di Bertola Gianfilippo (hereinafter “Arredamenti Bertola”), Tax ID No. BRTGFL43T08A365C, VAT No. 00492100169, with registered office in Boltiere (BG), Via Cardinale Gustavo Testa, 25, 24040, registered in the Bergamo Register of Companies under No. 304763/96. For any inquiries, the Customer may contact the eCommerce Department of Arredamenti Bertola: by email at the following address: info@arredamentibertola.it by mail at the following address: Via Cardinale Gustavo Testa, 25, 24040 Boltiere (BG) Products are sold to the Customer identified by the information provided when completing and submitting the Order Form in electronic format.
3. PRODUCT AVAILABILITY Product availability refers to the status at the time the Customer views the website and should be considered purely indicative because, due to the simultaneous presence of other users on the site, products may be sold to others before the order is confirmed. Even after Arredamenti Bertola sends the order confirmation email, there may be cases of partial and/or total product unavailability; in such cases, the Customer will be promptly informed and may decide whether to accept delivery of only the available products or to request cancellation of the entire order by notifying us via email.
4. PRICES All sales prices for the products displayed and listed on the website www.arredamentibertola.it are expressed in euros and include VAT. Delivery and assembly costs are always excluded.
5. PRODUCT ORDERING The essential characteristics and prices of the products are listed in the description for each product. Arredamenti Bertola undertakes to describe and present the items sold on the website www.arredamentibertola.it in the best possible way. Nevertheless, errors, inaccuracies, and/or minor differences may occur between the website and the actual product. The product photographs on the website www.arredamentibertola.it do not constitute a contractual element, as they are merely illustrative and representative. By submitting the order, the Customer acknowledges and declares that they have read all the information provided during the purchase process and fully accept the General Terms and Conditions of Sale. Arredamenti Bertola reserves the right to evaluate the acceptance of orders received and will notify the Customer of any inability to accept the order within 48 hours starting from the business day following the day on which the Customer submitted the order, and will refund any costs already paid by the Customer.
6. CONCLUSION AND EFFECTIVENESS OF THE CONTRACT The sale is considered concluded upon Arredamenti Bertola’s sending of an order confirmation email to the Customer. The email contains the customer’s and order details, the price of the purchased goods, and the shipping address to which the goods will be sent.
7. PAYMENT METHODS To ensure maximum security for its customers, Arredamenti Bertola relies on Stripe’s expertise to manage all transactions. Payment security is guaranteed by Stripe, and the transaction takes place on a secure server. During the payment process, you will be temporarily redirected to the Stripe website to securely enter the information required for the transaction. On the Stripe website, you may make payment using a single method: a) Visa or Mastercard credit card. By filling out the appropriate field, the Customer authorizes Arredamenti Bertola to charge the total amount of the Order to the specified credit card. Upon completion of payment, you will be redirected back to the Website to view the order summary.
8. DELIVERY TERMS For every order placed on the website www.arredamentibertola.it, Arredamenti Bertola issues an invoice for the shipped goods and sends it via email to the person named on the order. The information provided by the Customer at the time of ordering shall be used for the issuance of the invoice. No changes to the invoice will be possible after it has been issued. The Customer is not required to pay any amount in excess of the total order amount. Arredamenti Bertola shall not be held liable for any delay in the delivery of the ordered goods. Delivery of the ordered goods is understood to be at street level. Upon delivery of the goods by the courier, the Customer is required to verify: • that the number of packages delivered matches the number indicated in the shipping document sent in advance via email; • that the packaging is intact, undamaged, not wet, or otherwise altered, including the sealing materials (adhesive tape or metal straps). Any damage to the packaging and/or the product, or discrepancies in the number of packages or the details provided, must be immediately contested by writing “RESERVED FOR INSPECTION” (SPECIFYING THE REASON FOR THE RESERVATION, e.g., “packaging punctured,” “packaging crushed,” etc.) on the courier’s delivery receipt. Once the courier’s document has been signed, the Customer may not raise any objections regarding the external condition of the delivered goods.
If the goods held in the courier’s warehouse are not picked up within 5 business days due to repeated failure to deliver to the address provided by the Customer at the time of the order, the ordered items will be returned to the Arredamenti Bertola warehouse, and the Customer will be charged for any storage fees incurred by the courier.
9. RIGHT OF WITHDRAWAL No right of withdrawal is granted for the sale of products covered by this Promotion.
10. GOVERNING LAW AND JURISDICTION The sales contract between the Customer and Arredamenti Bertola is deemed to be concluded in Italy and governed by Italian law. For the resolution of any dispute arising from the conclusion of this distance sales contract, if the Customer is a consumer, the competent court is that of the Customer’s municipality of residence; in all other cases, the exclusive jurisdiction lies with the Court of Bergamo, to the exclusion of any competing or alternative courts.
NOTICE ON THE PROCESSING OF PERSONAL DATA
Your personal data is processed by Arredamenti Bertola di Bertola Gianfilippo, Via Cardinale Gustavo Testa, 25, 24040 Boltiere (BG), which acts as the data controller, in compliance with the principles of personal data protection GDPR Regulation 2016/679.
METHODS AND PURPOSES OF DATA PROCESSING
1) We inform you that the data will be processed using the following means:
Paper-based (registration forms, order forms, etc.)
Digital (management software, accounting software, etc.)
Electronic, for the following purposes:
- provision of services requested by the Customer or available on portals managed by (staff selection, newsletters, informational materials, promotional materials), as well as the conclusion of the contract to which the data subject is a party;
- administrative and accounting purposes related to service contracts;
Any refusal to consent to the processing of data will make it impossible to use the service requested by the user.
Unless the data subject explicitly objects, the user’s data will also be processed for the following purposes:
- sending offers and commercial communications via email, SMS, or fax, by both Arredamenti Bertola di Bertola Gianfilippo;
- market research and statistics, marketing, and feedback on advertising communications (print, radio, TV, internet, etc.), and product preferences;
LEGAL BASIS
2) The provision of data is mandatory for all matters required by legal and contractual obligations; therefore, any refusal to provide such data, in whole or in part, may make it impossible to provide the requested services.
The company processes users’ optional data based on consent, namely through explicit acceptance of this privacy policy and in accordance with the methods and purposes described below.
CATEGORIES OF RECIPIENTS
3) Without prejudice to disclosures made in compliance with legal and contractual obligations, all data collected and processed may be disclosed exclusively for the purposes specified above to the following categories of recipients:
- Sales consultants;
- Accounting and administrative staff;
- Suppliers
RETENTION PERIOD
4) Data required for contractual and accounting purposes is retained for the time necessary to carry out the commercial and accounting relationship.
Data pertaining to individuals who do not purchase or use products/services, even if they have had prior contact with company representatives, will be immediately deleted or processed anonymously, unless their retention is otherwise justified, unless the informed consent of the data subjects has been validly obtained regarding subsequent commercial promotion or market research activities.
RIGHTS OF THE DATA SUBJECT
5) Pursuant to European Regulation 679/2016 (GDPR) and national legislation, the data subject may, in accordance with the procedures and within the limits set forth by applicable law, exercise the following rights:
- request confirmation of the existence of personal data concerning him or her (right of access);
- to know its origin;
- to receive a clear explanation thereof;
- to obtain information regarding the logic, methods, and purposes of the processing;
- to request the updating, rectification, supplementation, erasure, anonymization, or blocking of data processed in violation of the law, including data no longer necessary for the purposes for which it was collected;
- in cases of processing based on consent, to receive the data provided to the data controller in a structured, machine-readable format commonly used by electronic devices;
- the right to lodge a complaint with the supervisory authority.
Requests should be addressed to the Data Controller.
6) The Data Controller of your personal data is Arredamenti Bertola di Bertola Gianfilippo, with registered office at Via Cardinale Gustavo Testa, 25, 24040 Boltiere (BG)
The undersigned Company has appointed Fabio Bertola as DPO (Data Protection Officer), who can be contacted at the following email address: fabio@arredamentibertola.it
